FAQ
Product Care
How do I take care of my rhinestone products?
To maintain the brilliance of your rhinestones, avoid exposure to harsh chemicals and store your clip in a cool, dry place. Gently clean with a soft, damp cloth if needed.
Are the 3M adhesive backing letter patches permanent?
While 3M adhesive backing can adhere to a variety of fabrics, we cannot provide an absolute assurance that the patches will remain permanently attached unless they are sewn. Please note that patches are not eligible for replacement and are not covered by any warranty.
Since Tati Made This, how would she reccommend taking care of her items?
- To ensure the longevity and beauty of your Tati Made This items, she would follow these care tips:
- For fabric items, opt for gentle hand-washing or machine-washing in cold water, and air dry to avoid potential heat damage.
- Store your items in a cool, dry place, and consider protective pouches for accessories to prevent scratches.
- Given that many items feature rhinestones, it's crucial to keep them away from harsh chemicals, perfumes, and direct sunlight, as rhinestones can be sensitive to such exposure.
- For custom pieces, adhere to specific care instructions to prevent damage.
**If you have specific concerns, don't hesitate to reach out to Tati Made This customer support for personalized advice.
Are my items waterproof?
Tati Made This items aren't waterproof, so keep them dry for optimal performance. While our hair clips and acetate-based items can handle damp hair, it's not recommended to fully submerge them for extended periods.So, let's avoid the deep dives and keep these stylish accessories in their element!
Customization
Can I order bulk items for events or parties?
Ummm duh! We offer bulk ordering options for events, parties, or special occasions. Contact me for more details and customization options.
What items are final sale?
- Any item that is customized is final sale.
- Custom Big Girl Claw
- Custom Little Girl Claw
- Custom Get Ready Clippys
- Signature Styles
- Glam & Go Bags
When will my custom order ship?
Give us some time to craft your custom order. Expect a production and delivery timeframe of 2-4 weeks. Since custom items are handmade, the estimated delivery dates don't include the production period. If your order includes other items, everything will ship together. Keep in mind that custom items aren't eligible for discounts or promos. Once your unique order is on its way, we can't tweak it, and unfortunately, we don't accept returns for custom products. Thanks for your patience and understanding!
Order Support
When will my order ship?
- For all shipping inquiries, please see our shipping policy.
Menu > Support > Shipping
Can I change or cancel my order after I have placed it?
Once your order is placed, changes or cancellations are not possible. We begin the order processing immediately to ensure swift delivery. This policy applies universally with no exceptions.
My order is inccorect/damaged. What should I do?
Should you receive an item that's damaged or not quite right, reach out to us right away. Just shoot us an email with your order number and a photo of the item. Keep in mind that after 30 days, we can't provide a complete replacement or refund for items that show wear-and-tear over time. Give us a couple of business days to look into your inquiry.
**Kindly be aware that Tati Made This retains the right to cancel orders that violate intellectual property or trademark laws, encompassing company names and profanity. Your understanding is greatly appreciated.**
Where is my Tati Made This Gift Card?
Tati Made This gift cards are digital. Within a few hours, you will be receiving an email that will contain the gift card sequence and gift card amount. You can forward that email over to the gift card recipient if you did not select the option to send as a gift during the purchasing process.
**Please note, gift card orders are non-refundable.
More Help
How can I get more customer service help?
Got a question or just want to chat? Shoot me an email at info@tatimadethis.com, and I’ll get back to you within 48 hours during our regular Monday to Friday, 9 am to 5 pm EST office hours (except holidays). Make sure to check your Junk and Spam folders, as our emails might end up there. While you're waiting, take a peek at our FAQ for some quick answers. I’m here to help and can't wait to chat with you!